Payment Policy

Last Updated: 14 September 2025

At FoundFurn, we are committed to making your checkout process as secure, transparent, and simple as possible. This Payment Policy outlines the payment methods we accept, the security measures we have in place, and other important billing information to ensure a smooth transaction.

1. Accepted Payment Methods

We accept a variety of payment methods to give you a flexible and convenient shopping experience. All payments must be made in Pounds Sterling (£).

We securely process payments through trusted third-party payment gateways, ensuring your financial information is protected. The following payment methods are accepted:

• Credit & Debit Cards:

  • American Express (AMEX)

  • Visa

  • Mastercard

  • Discover (represented by the general card logo)

  • UnionPay

• Digital Wallets & Express Checkout:

  • Apple Pay

  • Google Pay

  • PayPal

  • Shop Pay (represented by the "Shop" logo)

You can select your preferred payment method during the final stage of the checkout process.

2. Payment Security

Your security is our top priority. We use industry-standard encryption and security protocols to protect your personal and financial information.

• SSL Certificate: Our entire website, from product pages to the final checkout, is protected by a valid SSL (Secure Sockets Layer) certificate. You can verify this by looking for the padlock icon in the address bar of your browser.

• Encrypted Processing: All sensitive payment data, such as credit card numbers, is transmitted directly to our payment processors in an encrypted format. We do not store your full credit card information on our servers. This ensures that your financial details are handled with the highest level of security.

• Fraud Prevention: Our payment gateways use advanced fraud detection tools to screen for potential risks and fraudulent activity.

3. Payment Processing and Order Confirmation

• Authorization: When you place an order, the payment amount is first authorized with your bank or card issuer. This places a temporary hold on the funds.

• Transaction Capture: The transaction is captured and the funds are debited from your account only after your order has been verified and dispatched from our warehouse. This ensures you are charged only for the items that are shipped to you.

• Order Confirmation: Upon successful payment and order placement, you will receive an immediate order confirmation email at the address you provided. This email serves as your receipt and contains a summary of your order details.

4. Billing Information

• Accuracy of Information: You are responsible for ensuring that all billing and payment information provided is accurate and up-to-date. Incomplete or incorrect information may result in delays or cancellation of your order.

• Currency: All transactions are processed in Pounds Sterling (£). If your bank account is in a different currency, your bank may apply a currency conversion fee. Please check with your bank for their specific conversion rates and fees.

5. Surcharges and Additional Fees

• No Surcharges: In compliance with UK law, we do not impose any surcharges for using any of the accepted payment methods listed above. The total cost displayed at checkout is the final amount you will pay.

• Shipping Fees: As stated in our Shipping Policy, all shipping is free for all orders within the UK.

6. Declined Payments

If your payment is declined, please check the following:

• The card number, expiry date, and CVV are entered correctly.

• The billing address you entered matches the one associated with your card.

• There are sufficient funds in your account.

• Your card issuer has not blocked the transaction.

If you continue to experience issues, we recommend contacting your bank or card provider for assistance.

7. Legal and Regulatory Compliance

This Payment Policy is designed to comply with all relevant UK consumer protection laws and regulations, as well as the strict requirements of Google Merchant Center for payment and checkout transparency.

8. Contact Us

If you have any questions or concerns regarding our payment process or this policy, please do not hesitate to contact our customer support team: